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Board Agendas & minutes

November 27, 2018, 1:10 pm
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2018

Auckland District Health Board

Hospital Advisory Committee

Disability Support Advisory Committee

Community and Public Health Advisory Committee

2017

Auckland District Health Board

Hospital Advisory Committee

Community and Public Health Advisory Committee

Disability Support Advisory Committee

2016

Auckland District Health Board

Hospital Advisory Committee

Community and Public Health Advisory Committee

Disability Support Advisory Committee

2015

Auckland District Health Board

Hospital Advisory Committee 

Community and Public Health Advisory Committee

Disability Support Advisory Committee

 2014

Auckland District Health Board

Hospital Advisory Committee

Community & Public Health Advisory Committee

Disability Support Advisory Committee

2013

Auckland District Health Board

Hospital Advisory Committee

Community & Public Health Advisory Committee

Disability Support Advisory Committee

2012

Auckland District Health Board

Hospital Advisory Committee

Community & Public Health Advisory Committee

Disability Support Advisory Committee

2011

Auckland District Health Board

Hospital Advisory Committee

Community & Public Health Advisory Committee

Disability Support Advisory Committee

2010

Auckland District Health Board

Hospital Advisory Committee

Community & Public Health Advisory Committee

Disability Support Advisory Committee

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Volunteer

January 13, 2019, 2:17 pm
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Within Auckland DHB, we have well over 400 volunteers working in fixed volunteer positions across Auckland City Hospital, Starship, Te Whetu Tawera and Greenlane Clinical Centre. They generously give their time, skills and energy to our patients and their families: from our Blue Coat Ambassadors who meet and greet patients and visitors, to our Hospital Grandparents and Companion Volunteers who work one-on-one with patients and provide caring support. Our volunteers are critically important to our DHB and to the people we serve.

The Volunteer Centre run by our volunteers management team offers you on the job training and ongoing support, as well as a car park and food voucher for each shift. In some volunteering roles you may also get the chance to hear from experienced health professionals regarding various topics related to Volunteering roles. If you're interested in joining our team of dedicated volunteers please chose from one of our available volunteer positions . Before applying for one of our positions, please check our  frequently asked questions.

There are also a number of externally run volunteer services which are listed here .

Corporate Volunteering: Please note that we are not able to offer short-term, single day volunteering for groups or individuals.

Auckland DHB volunteer positions

For further information please contactLindy Lely by email.

**To apply for the musicians posting at Te Whetu Tawera please contact Julie Hagan at jhagan@adhb.govt.nz or ring on 021 270 2114 mobile.

Volunteer position descriptions

Administration volunteers

From time-to-time, administration volunteers are required to support a staff member or to work in the Volunteer Centre. This role is supportive and requires a helpful and practical attitude. The desired skills are:

  • General office skills (filing, photocopying, data entry, taking phone messages and responding to emails).
  • Competence with computers.
  • Keeping brochures and booklets updated.
  • Special projects.

Shift information: Flexible, to suit your lifestyle

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Administration Volunteer: Writer for monthly newsletter 

This role is to assist the volunteer manager in putting the monthly Auckland DHB volunteers' newsletters together. This newsletter has a large readership within Auckland DHB and therefore we are looking for a person with creative writing skills and experience with page design. 

Shift information: Flexible to suit your lifestyle. 

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Blue Coats Ambassador Service for Auckland City Hospital 

Can you relate to coming into the hospital, not knowing where to go to see a loved one or how to get to an appointment? Become a beloved Blue Coat and help make a difference to how we meet and greet visitors and patients at Auckland City Hospital. If your warm smile and lifetime experience to customer service and people skills are second to none, become part of our team! We ask that you commit to a minimum of one shift per week for one year, as it can take some time to become familiar with the site. We aim to have a strong, committed team.

Auckland City Hospital Shift times are:

Monday to Friday        

  • 09:00am - 12.30pm                                                                          
  • 12:30pm - 04:00pm                                                                      
  • 04:00pm - 07:30pm                        

Saturday                    

  • 11:00am - 02:30pm          

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Blue Coats Ambassador Service for Greenlane Clinical Centre

Can you relate to coming into the hospital, not knowing how to get to an appointment? Become a beloved Blue Coat and help make a difference to how we meet and greet visitors and patients. At Greelane Clinical Centre which is a day-clinic, you will be mostly dealing with day-stay patients and their families. If your warm smile and lifetime experience to customer service and people skills are second to none, become part of our team! We ask that you commit to a minimum of one shift per week for one year, as it can take some time to become familiar with the site. We aim to have a strong, committed team.

Greenlane Clinical Centre Shift times are:

Monday to Friday

  • 08:00am - 12:00pm 
  • 12:00pm - 04:00pm      

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Starship Information Desk

This volunteer service provides non-medical assistance to patients, parents, other relatives and visitors to the hospital. Their role is to meet and greet patients/families on arrival and to offer assistance to get them to clinics, wards and other facilities as required.  Often people coming into the hospital are under stress and need reassurance and helpful assistance.

These volunteers come in for a minimum of two shifts per week, however some volunteers prefer to do several shifts each week and these are welcomed. We ask that you commit to a minimum of one shift per week for one year, as it can take some time to become familiar with the site. We ask that you commit to a minimum of one shift per week for one year, as it can take some time to become familiar with the site. We aim to have a strong, committed team.

Shift times are:

Monday to Friday

  • 10:00 - 01:00pm
  • 01:00 - 04:00pm

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Companion Volunteers 

Are you looking to brighten someone’s day? Join our friendly team of Companion Volunteers working with patients from older people’s health and all ages rehabilitation wards at Auckland City Hospital.

You’ll have the opportunity to engage with patients, in group settings and one-on-one, through a wide variety of activities including: playing games, arts and crafts, conversations, meal times, reading or speech practice. You’ll be making a real difference to our patients’ experience.

We’ll offer you training, ongoing support and a car park- and food voucher after each shift. You’ll also get the chance to hear from experienced health professionals about topics like speech therapy and dementia.

If you are 18 years or over, have amazing communication and interpersonal skills, then we would love to hear from you! You’ll need to be able to commit to a minimum period of 6 months, for at least one shift a week.

Shift times are:

Monday to Saturday

  • 10:30am - 01:30pm

Monday to Friday (evenings)

  • 4:00pm - 7:00pm

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Starship Family support volunteers

These volunteers provide support, orientation and companionship for parents and caregivers, particularly those from other geographical areas and DHBs. By referral, volunteers are available to spend time with families who are experiencing additional stress, such as waiting for their child to have an operation. Family support volunteers should be confident, friendly and outgoing; have a helpful and willing approach to people; be sensitive and caring and have a good general knowledge of the area and public transport system. We ask that you commit to one shift per week for a minimum period of 12 months, due to the time it takes to get through the recuitment screening and your probation time.

Shift times are:

Monday to Friday

  • 10am – 12pm + flexible options

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Musicians (Vacancies Available) - The Auckland City Mental Health Unit - Te Whetu Tawera

Do you play guitar, piano, flute, violin, harp, ukulele or any other musical instrument? The Auckland City Mental Health Unit  - Te Whetu Tawera - is wanting volunteers to come and play for people who are in the Hospital. You don't have to be a professional musician, just someone who plays proficiently and who enjoys sharing their music with others. People who come into the Unit say that the music is calming and helps them to relax. The hours are flexible, you will be very well supported by the Coordinator and a group training session is held before you start. We are located in the Auckland City Hospital grounds - Building 35, next to the Auckland Domain.  Please note that all our Volunteers have to be 18 years old or over. 

If this sounds like something you might like to do, please email Julie Hagan at jhagan@adhb.govt.nz or ring on 021 270 2114 mobile.

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Starship Pet Programme

Pet Therapy Programme volunteers facilitate the visits of especially selected and trained SPCA therapy pets and their pet owners onto the Starship Hospital wards. The role of the Pet Therapy volunteer on Auckland DHB’s side is to team up with the SPCA volunteer and their dog and to guide them to the Starship wards, organise the visits from the children and ensure hand hygiene at all times. We ask that you commit to a minimum of one shift per week for one year, as it can take some time to become familiar with the role. We aim to have a strong, committed team. Volunteers need to:

  • Be comfortable around animals.
  • Have previous recent experience with children.
  • Be tactful, sensitive, non judgmental and mature.
  • Be comfortable in a hospital setting.
  • Be organised and confident.
  • Be able to deal with stress.

Shift times are:

Wednesday

  • 1.15 - 2.45pm

Find out first-hand what it's like to be our Pet Programme from Emily, one of our volunteers!

 

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Starship School assistant volunteers

School assistant volunteers assist qualified teachers in the on-site hospital school, providing one-on-one help to children in the classroom. Suitably trained and vetted volunteers may visit children in their rooms. School volunteers must have recent experience with children. Recent experience in the classroom may be an advantage but is not essential. We are looking for flexible self-starters, who are patient, tactful and non judgemental, can commit time on a regular and ongoing basis and be willing to maintain the cleanliness of equipment as required.

Shift times are:

Monday to Friday

  • 10am – 11.45am
  • 1.30pm – 2.15pm

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Starship Hospital Grandparents

The Hospital Grandparents are carefully selected volunteers who provide regular caring support, on a one-on-one basis, for children and families. Hospital Grandparents care mainly for children whose families cannot be with them all the time, long-term patients and children from out of town. All contact is on a referral basis.  Grandparents are sometimes required to be with children while they undergo procedures such as x-rays, blood transfusions and chemotherapy. The role of a grandparent can be emotionally demanding but is usually also very rewarding.  We ask that you commit to a minimum of one shift per week for one year, as it can take some time to become familiar with the role. We aim to have a strong, committed team.  If you can tick the boxes on the criteria below than we love to receive your application.

  • Have a good level of experience with children and have a genuine love for them.
  • Be patient, tactful, mature, flexible and non judgemental.
  • Be able to form good relationships with family and staff.
  • Be good listeners.
  • Be able to commit to shifts on a regular and ongoing basis.

Shift times are:

Monday to Friday 

  • 9.40am–12.00pm

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Starship play and recreation department

Play and recreation volunteers require prior experience with children. They help provide play and recreational activities in ward and outpatient playrooms under the supervision of hospital play therapists. Suitably trained and vetted volunteers may sometimes visit children in their rooms with the charge nurse's permission and play specialist's supervision. We ask that you commit to a minimum of one shift per week for one year, as it can take some time to become familiar with the role.

Duties may include:

  • Play and interaction with children under the supervision of a play specialist.
  • Making resources for art activities.
  • Cleaning toys and furniture after each play session.
  • Checking stock in store rooms.
  • Photocopying.

Shift times are:

Monday to Friday 

  • Flexible hours between 09:00am and 04:00pm

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Starship Toy Library

Volunteers provide a service delivering toys, games and activities to children in the wards Monday, Wednesday and Friday mornings.  We ask that you commit to a minimum of one shift per week for one year, as it can take some time to become familiar with the site. We aim to have a strong, committed team. If you can tick the boxes on the following criteria we love to receive your application.

  • Have previous recent experience with children.
  • Have good organisational skills.
  • Be confident, tactful, non judgemental and flexible.
  • Be comfortable in a hospital setting.
  • Be willing to clean toys and games.
  • Be able to commit to at least four hours, one day a week.

Shift times are:

Monday, Wednesday, and Friday

  • 9am - 12noon

Hear from Catherine about what it's like to volunteer in the Starship Toy Library in this video

 

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Externally run volunteer positions

Chaplaincy assistantsChaplaincy assistants

Our chaplaincy assistants work with our professionally trained chaplains to provide pastoral care and spiritual support of our patients, their family/whānau and hospital staff. Chaplaincy care is offered to all who wish to receive it within our sites. Both the chaplains and chaplaincy assistants are employed by the Interchurch Council for Hospital Chaplaincy Aotearoa New Zealand (ICH) . Volunteer chaplaincy assistants must be members of good standing with their denominational church or organisation. They are required to participate in a training programme which includes a 20-hour programme held over 10 weeks. This covers a range of knowledge and skills required to begin work in the wards. Chaplaincy assistants work under the supervision of a chaplain. A minimum of two hours a week is asked of our volunteer staff. Ongoing education and professional support are offered regularly to enhance our volunteers' knowledge and skills.

For those considering being a volunteer chaplaincy assistant or those who would like to return to volunteer with our team, please contact our Chaplaincy Coordinator Rev Young Jun You on 021 916 569 or  email.

Cancer Society volunteers

Oncology support

Having cancer treatment can be a challenging experience. To help make it a little easier, the Cancer Society has a team of volunteers working in the Auckland City Hospital Oncology Department. These volunteers complement the support given by hospital staff and help provide a supportive and positive experience for people having cancer treatment and those accompanying them by:

  • Welcoming patients and their supporters to the Oncology Centre and helping them find their way around.
  • Offering tea, coffee and a friendly chat.
  • Providing information about the support offered by the Cancer Society and guiding people to hospital staff for support and information.

Oncology support volunteers, also known as 'Yellow Shirts', receive ongoing training and support from the Cancer Society. They can be identified by their bright yellow t-shirts, Cancer Society lanyard and hospital identity card.

Volunteer drivers

Cancer Society volunteer drivers pick people up from their homes, take them to their cancer treatment and return them home again. For some people cancer treatment can be an ongoing journey - on a daily basis for many weeks, even months. Many people are too unwell to drive themselves or find it difficult to rely on family and friends for such a long period of time. The Cancer Society's Volunteer Driving Service helps relieve stress on patients and their families during what is already a difficult time, and ensures they are able to attend all of their appointments. The volunteer driving office is located in the Radiation Therapy Department at Auckland City Hospital and is home to the Cancer Society's volunteer co-ordinators.

To find out more about becoming a Cancer Society volunteer please call 09 308 0496,  email  or  visit their website .

Friends of the Emergency Department

These volunteers provide comfort, information and non-clinical support to patients and family while they're waiting for or undergoing treatment in the emergency department. The work involves:

  • Sitting, listening to and talking with patients or helping them find things like a magazine or telephone.
  • Assisting relatives in family whānau rooms.
  • Keeping a reassuring eye on patients in the waiting room.
  • Assisting with dependent relatives and/or children.
  • Helping out with the delivery and serving of meals and cups of tea and making beds.
  • Assisting with the general tidiness of public areas.
  • Key requirements include excellent communication skills, a compassionate and caring nature, tact and sensitivity, and an appreciation of different cultures and age groups.

If you have what it takes to become a Friend of the Emergency Department, phone St John on 0800 780 780.

Radio Lollipop

Radio Lollipop is an independent international not-for-profit organisation, founded in the UK. It provides play and radio programmes in Starship Hospital five evenings a week. One evening is specifically for adolescents. Volunteers visit the children in the wards with games and activities and occasionally organise theme evenings and special guests. Volunteers must be willing to attend a compulsory information evening for prospective volunteers held twice a year, be mature and reliable, have experience with children and be comfortable around them and be familiar with a hospital environment. For further information please contact Radio Lollipop on 09 377 3997 to leave messages or  email . 

Red Cross

New Zealand Red Cross is part of the world's largest humanitarian network, committed to improving the lives of vulnerable people both at home and internationally. Red Cross volunteers manage a retail shop trolley at Auckland City Hospital to allow patients to purchase basic requirements, personal items and newspapers. These volunteers report to a Red Cross volunteers co-ordinator and operate from the Volunteer Centre. Red Cross volunteers must be mature and sensitive to patients' needs, non judgemental, comfortable handling money, work with a partner, be absolutely trustworthy and be able to commit time on an ongoing basis. For more information, contact Rob High, Service Centre Coordinator on 09 262 0942 or  email . 

Youthtown

Youthtown is a not-for-profit organisation that has been active in New Zealand since 1932. Its purpose is simple – to inspire young people to realise their potential through physical, social and creative experiences. Helping New Zealand's youth to succeed and flourish is what drives the organisation and, as part of their mission, Youthtown runs school holiday art and recreation programmes in the atrium and in the teen lounge at Starship Hospital. It is open to patients, siblings and visitors alike. Volunteers must have experience with children and have a background or interest in art and/or crafts. For further information please contact Sian Neary, Programme Director on 09 379 5430, extension 812.

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Frequently Asked Questions (FAQs)

Please note these FAQ's do not apply for the externally run volunteer positions.

Can I volunteer?

We are proud that our volunteers come from all walks of life, all ages and ethnic and religious backgrounds. We seek volunteers that have a mature and caring attitude. Volunteers who speak languages other than English are appreciated. If you meet our eligibility criteria you are most welcome to send in your application online.

We would love to hear from you if you:

  1. are aged 18 years of age or over
  2. are able to commit to volunteering at least  one shift per week
  3. are able to commit to volunteering for   6 months  or more
  4. have no criminal history of violence drug offences, sex offences, or crimes against children, and if you are willing to obtain a Police Check and for some roles a TB and immunity check history through a blood-test.
  5. are able to contribute skills and experiences obtained from previous work, or volunteer experience in a similar role, with referees able to attest to this.

How much experience is needed?

While previous volunteer experience is highly regarded, this is by no means a requirement. We encourage a diverse range of applicants and all volunteers receive training as required. No medical knowledge or expertise is required.

What if I don’t meet the criteria?

Most public hospitals within the Auckland area have Volunteer Programs. You could contact the hospital in your area to find out about their opportunities and you could also contact Volunteering Auckland .

Will volunteering help me to get a job at the hospital?

Unfortunately volunteering will not assist you to secure a job at the hospital and we discourage applications from candidates whose motivation is to improve their career prospects. It may of course help you to decide whether a career in health is for you.

Can I choose where I work?

You as the volunteer apply for the role of your choice and after a discussion with the Volunteer Manager during an interview, a role can be assigned to you based on your availability, skills and experience and in keeping with the hospitals priorities.

What shifts are available?

The shifts available vary depending on the role, program, and hospital priorities. However most roles operate within 8:00am and 19:30pm (please see actual shift times with listed roles on the website).

How do I apply?

You can apply to volunteer for any off the roles that display the “apply now” link and complete the online application. We look forward to hearing from you!

What does the application process involve?

  • You be asked to attend an interview
  • We will ask you to sign a consent form to obtain a National Police Check and  for some roles you may be asked for your consent to undergo a blood check here at the Hospital Lab
  • After the interview we will conduct reference checks

 Once I have successfully completed the recruitment screening what is expected of me?

  • You can expect an invitation to return to the Volunteer centre for an induction, where we will introduce you to our health & safety regulations, emergency response and some of our do’s and don’ts.
  • We will provide you with an Auckland DHB ID badge and for some roles we will provide you with a uniform or shirt, for the duration of your volunteering time with us.
  • You will receive training on the job.
  • We organise regular team meetings and/or training days and for some roles we have manuals available.
  • We expect you to honour your commitment to the role, be punctual, reliable and inform us in a timely manner of any pending absences.
  • Work co-operatively with staff and act as part of a team
  • Respect patient and family’s privacy, confidentiality and cultural differences
  • Adhere to our rules and regulations
  • Communicate any hazard and relevant information to the Volunteer Manager
  • To have fun and enjoy your role

What about Corporate Volunteering?

Unfortunately we are not able to offer short-term, single day volunteering for groups or individuals. This is because of the time it takes – usually up to 4 weeks - to successfully complete the recruitment and induction process. We do this to safeguard our vulnerable patients.

Can I undertake my high school community service or Duke of Edinburgh Award volunteer requirements?

Due to the minimum age and time commitment required, our volunteer program is not suitable for school community service or Duke of Edinburgh requirements.

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Visiting hours & accommodation

December 18, 2018, 5:00 pm
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Auckland City Hospital

Family/whānau and visitors are important when people are unwell or getting better, and so is rest. We recommend two visitors at a time at the bedside.

Visiting hours vary by hospital area. Other than special care areas (eg, intensive care units), the visiting hours for most wards are from 11am to 8pm, with patient rest hours between 1pm and 3pm. Please avoid visiting during patient rest hours, if possible. If visiting after 8pm, visitors must report to security at the reception desk on Level 5. To confirm the visiting hours for a particular ward, phone the hospital on 09 367 0000. To visit outside of these times, for longer visits or larger group visits, please talk to the charge nurse of the ward.

Family/whānau rooms are available on each ward. We ask that visitors are considerate of other patients and keep noise levels down when visiting, and supervise children at all times. Please do not visit if you are unwell. 

Accommodation for family/whānau

Te Whare Awhina is located on the Auckland City Hospital site and is available to whānau/family who meets the entry criteria.

Accommodation is short term and primarily for whānau of patients who live outside of the Greater Auckland region. Whānau who have a patient that resides in the Auckland region, will be considered on a case by case basis. Patients themselves are not eligible for accommodation.

We can accommodate a Maximum of 3 whānau members. Bedding, towels, and laundry facilities are provided. A kitchen is available but families must supply their own food. A bond of $20 is required upon registration. A fee may be charged if you are not eligible for a Ministry of Health subsidy.

All bookings must be made via a referral.  If you need accommodation, ask your nurse, or one of the He Kamaka Waiora team.

Contact Te Whare Awhina:  09 307 4949  ext 25830.

Facilities for visitors

There are public toilets for visitors (including disability toilets), and parenting rooms with nappy change areas, and an area suitable for breastfeeding on every floor.

For more information please download our  patient and visitor welcome leaflet.our patient and visitor welcome leaflet.

Starship Children’s Hospital

It is important for your child to have a parent or caregiver staying with them whenever possible. At Starship Children's Hospital, we provide overnight accommodation in the ward for ONE parent or caregiver to stay with their child. Siblings cannot stay in the wards. This is due to space restrictions and the need for staff to be able to get to the patient quickly and easily at all times. The nominated caregiver must be over the age of 16 and capable of looking after themselves.

Please see places to stay for additional family members or accommodation needs. If you are staying on the ward with your child, you will be provided with a bed. Linen and pillows are provided. There are shower and toilet facilities for parents/caregivers on every ward. Depending on the ward and the space available, you may share a room with another child and their parent or caregiver. All wards have a microwave, toaster and fridge in the kitchen and some wards have a separate parent lounge and kitchen.

The nominated parent or caregiver will be provided with breakfast only each day, and will have to make their own arrangements for lunch and dinner. The exception to this is for breastfeeding mothers, who will also be provided with lunch and dinner. Please note that it is not possible for parents or caregivers to stay overnight with their child in the intensive care or high dependency units. In these circumstances, alternative accommodation is then provided within Starship in the  Ronald McDonald Family Room or close by.

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Staying in hospital

December 18, 2018, 5:00 pm
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Our focus is on achieving the best possible health outcomes for you, your child and family. If you have any questions about the hospital or your care, please talk to one of our employees in the hospital or  contact us .

What to bring

Auckland City Hospital & Greenlane Clinical Centre

Please bring the following items with you:

  • Your passport, birth certificate or New Zealand citizenship certificate if you need to confirm that you are eligible to receive publicly funded healthcare.
  • Appointment letter.
  • Any relevant x-rays and scans.
  • All medicines and ointments you are using (or a list of them).
  • Medical devices, such as hearing aids and dentures.
  • A small amount of cash ($20 or less).

For overnight stays

Storage space is limited so please do not bring unnecessary clothing. Please make arrangements with a family member or friend to wash your personal clothing as there are limited facilities for this in the hospital. We recommend personal items be named and that you bring:

  • One change of comfortable day clothes.
  • Night-dress or pyjamas and dressing gown.
  • Slippers, shoes and/or jandals.
  • Personal toiletries (for example a toothbrush and toothpaste).

If you are unsure about whether you need to bring anything else with you, please contact the specific service/department or call the main hospital number 09 367 0000.

When you arrive at hospital, a staff member will help you find the ward or unit required. They will show you how to call for assistance using the call bells at your bedside and in the bathroom. A folder with information about the hospital and health issues is in your bedside locker. If you have any questions, please ask a staff member.

Starship Children’s Hospital

Visit our  Starship Children's Health website for information on what to bring if your child is being admitted overnight or coming to the day stay unit.

Meals & nutrition services

Auckland City Hospital

Each day you will receive a menu with meal choices for the next day. Please fill in the menu and nutrition staff will record your choices. Dietitians can advise you on all aspects of your nutritional care. If you are on a special diet or you want to talk to a dietitian please tell your midwife or nurse when you arrive.

Meal times are specific to each ward but will be between:

  • Breakfast:  7 - 9am
  • Lunch:  12noon - 1.30pm
  • Dinner:  5 - 6.30pm

Discharge

Auckland City Hospital

Planning for your discharge home or to another facility is an important part of your time in hospital. We usually complete the final checks and paperwork in the mornings so that you can leave by 11am. In most cases you will be moved to the Transition lounge where there is a nurse on duty, on Level 5 of the main hospital building (see map) to wait for your lift home or other transport. Just outside the transition lounge there is a taxi rank and a five-minute parking zone if you are being collected in a car.

Starship Children’s Hospital

Before you go home, your healthcare team will tell you about:

  • Your child's medicine.
  • How to care for your child at home.
  • What to do if you are concerned about your child's health.
  • If you have follow-up appointments.

 Please ask if you are unsure of any of the information you have been given.  Find out more

More information

You can download and print our  patient and visitor welcome leafletpatient and visitor welcome leaflet which contains general information about your stay at Auckland City Hospital.

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Outpatient information

December 18, 2018, 5:00 pm
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Adults

You are looked after by a team who work together to plan and provide your care. You may see different members of the team at different times. All staff who meet you will introduce themselves. All staff wear a badge stating their name and role.

It is important that you be on time for your appointment. If you arrive late, patients who are on time will be seen before you. If, for any reason, you cannot make your appointment, please let us know, as we might be able to give your time to someone else. To cancel or change an appointment, please call the number on your appointment letter as soon as possible.

What to bring with you

When you come for an appointment you will need:

  • Your appointment letter.
  • Any medicines that you are currently taking (or a list of them).
  • Money to pay for any prescriptions and for parking.
  • Your passport, birth certificate or New Zealand citizenship certificate to confirm you are eligible for publicly funded healthcare (if requested in your appointment letter).

You can bring a support person with you, but we ask that, if possible, you bring no more than two people. In some clinical areas it is only possible for one person to remain with you. If you are bringing children to the clinic, please make sure you supervise them at all times.

When you arrive

Please check your appointment letter carefully for the location of the clinic. On arrival, please report to the receptionist to let us know you have arrived. The clinic receptionist will check your appointment letter and confirm your current details. Please tell them if you have changed your address, telephone number or general practitioner (GP). To help reduce the spread of infection, please wash your hands when you arrive and before you leave the building, or use the hand sanitiser available at most reception areas and entrances of our buildings.

Your appointment

Each specialist in the hospital has a team of doctors supervised by them who will be responsible for your treatment. You will be seen by a member of their team, but not necessarily by the specialist .

Trainee doctors are taught in our hospitals. You may be asked if a trainee doctor can be present at your consultation or involved in your care. You can say no to this and this will not affect your treatment in any way.

The nurse or doctor will explain what treatments or procedures you will be having and ask for your consent before procedures are carried out. For some procedures, such as operations, you will be asked to give specific consent in writing. As well as seeing the doctor, you may need to visit other parts of the hospital or clinic for tests such as x-rays or blood tests. Please allow extra time for this. If you have to leave the clinic before finishing your appointment, please let the receptionist know. If you are unclear about anything please ask.

While we endeavour to see people on time, circumstances outside of our control can cause delays. If you have registered at the reception desk and have been waiting for more than 30 minutes past your appointment time, please check back with the receptionist.

For more information about your outpatient visit, you can download one of the following brochures depending on which location you are visiting.

Outpatient patient and visitor welcome leaflet- Greenlane Clinical Centre

Outpatient patient and visitor welcome leaflet - Auckland City Hospital

Children

Outpatient clinics are held at different locations: Greenlane Clinical Centre, Starship Children's Hospital and other centres. Please check your appointment letter to make sure you have the right place, time and day. We recommend arriving at the hospital at least 30 minutes before your scheduled appointment. 

Once you are in the clinic building, you will need to find the outpatients reception area and let the receptionists know you have arrived.

Reception staff will then check your current details. You will need to tell them if you have recently changed your address, phone number or GP. If you have been asked to provide proof of eligibility, you can give the receptionist a copy of your child's birth certificate or passport. For more information see eligibility for publicly funded healthcare

The receptionist will tell the clinical staff you have arrived, and also advise whether your child needs to have an x-ray or any other tests done before the appointment. Most children will have their height and weight taken by the clinic staff.

How long will our appointment take?

Please allow up to an hour for your first visit, as well as another 30 minutes to park and register at reception. During the consultation, a full medical history will be taken, including an examination where appropriate, and tests such as x-rays or blood tests may then be requested. Some of these tests can be done at the time of your appointment, while other tests may have to be arranged for another day. Find out more.

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Share your feedback

March 21, 2018, 11:00 pm
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If you have a feedback about a service or care that you or a family member received at Auckland DHB, please let us know. We welcome all constructive feedback because without it we cannot continually improve our services or share positive stories with staff. 

Compliments

It’s great to hear when we're doing a good job. You can share your compliments with us by:

  • Speaking directly to the health professional who provided your care, or the manager of that area.
  • Contacting our Consumer Liaison Team .

Nominate a local hero

If you feel that someone from our team has gone above and beyond to provide care for you or a family member, you can also take a minute to  nominate them as a local hero .

Complaints

If you have an immediate concern about your treatment or care, we encourage you to speak directly to those providing your care or to the manager of that area. If you feel uncomfortable talking to these people or aren’t satisfied with their response, you can share your concerns with us by:

Alternatively, you can  raise your concerns with either the Health and Disability Advocacy Service, or the Health and Disability Commissioner (HDC). Information on how to do this and their contact details can be found at www.hdc.org.nz .

Website feedback

Our website has undergone changes in appearance and layout, as well as how information is presented. Please take a moment to share your experience with us by  filling out this short survey . For general feedback about our website please email us .

Consumer Liaison Contact Details

  • Email:  feedback@adhb.govt.nz
  • Phone: 09 375 7048
  • Mail to: Consumer Liaison Team, Auckland DHB, Private Bag 92024, Auckland Mail Centre, Auckland 1142

 

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General & patient contact numbers

October 5, 2017, 3:03 pm
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The DCCM Team

January 15, 2019, 7:15 pm
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DCCM is staffed by a team of highly experienced and professional doctors and nurses who are supported by other healthcare professionals including physiotherapists, dietitians, pharmacists, radiographers and biomedical technicians.

Medical care is provided by specialist doctors trained to look after very ill patients (intensivists), and supported by doctors training to be specialists in intensive care, anaesthesia, emergency medicine, internal medicine and surgery.

Many nurses are specialised through post-graduate training and qualifications in intensive care. Patients requiring intensive care treatment have individual nurses caring for them. High dependency patients are cared for by nurses who are also looking after other patients.

Our people

Expand the sections below to find out more about the people on our team.

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DCCM research

January 14, 2019, 3:20 pm
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As part of our commitment to providing quality intensive care, the DCCM actively promotes research. The Treaty of Waitangi acts as a mandate for the good health of all New Zealanders and health research is an integral part of this. Research involves nurses, doctors, pharmacists, dieticians, and radiographers.

With modern intensive care most patients now survive, but some conditions continue to be very difficult to treat. To help improve the care of all patients, we are involved in research that helps us to determine which treatments are most effective and is an ongoing process to improve patient care.

Information for research participants

If you are asked by staff for consent for your family member to be involved in a research study, it is helpful to know that:

  • The care your family member receives will not be affected by their participation or non-participation in a research study.
  • Participation is voluntary. Consent may be withdrawn at any time without affecting the care your family member receives. Observational audits/studies which don't identify your family member may not always require consent.
  • Maori will be offered the same opportunities as non-Maori to participate in research and benefit from the results. Achieving a nation that manifests equity and fairness benefits the whole of Aotearoa and the right to collective wellbeing.
  • The DCCM is affiliated with the Australia and New Zealand Intensive Care Society Clinical Trials Group and the University of Auckland.
  • All research conducted has the prior approval of a New Zealand Health and Disability Ethics Committee or the Ministry of Health.

Useful research contacts

Research nurses

We welcome your comments and questions. You can phone the research nurses on 09 307 4949 ext 24800 and ask to speak to a research coordinator.

Māori research support

If you you have any specific concerns we encourage you to talk to your whānau first. Alternatively you are welcome to phone the administrator for He Kamaka Waiora (Māori health team) on 09 486 8324 ext 2324 or further information is available  here. 

If you have any questions or complaints about any study, phone the Auckland and Waitematā District Health Boards Maori Research Committee or Maori Research Advisor on 09 486 8920 ext 3204.

Health and disability contacts

If you or your family member have any queries or concerns regarding your rights as a research participant, phone the  Health and Disability Advocacy on 0800 555 050.

Recent research results

Once results of our recently completed research are published, links will be added here.

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DCCM patient and family Information

January 14, 2019, 3:21 pm
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Information for existing staff

September 11, 2017, 8:34 pm
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These pages are intended for medical and nursing professionals who are currently working within the Department of Critical Care Medicine.

Please note that Hippo intranet links are only accessible while onsite. If you have any comments on content or suggestions please contact webmasters Dayle Pearman or Kirk Freeman.

Access to ADHB email is available here.

 

 

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Information for Medical staff

November 7, 2017, 8:34 pm
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Information relating to orientation, education, journal club, rosters and useful clinical information is curently being developed on our Hippo intranet site and further content will be added shortly. 

Current thursday teaching programme

Current Thursday Teaching Programme

DCCM Thursday Teaching Programme

Registrar orientation

DCCM Thursday Teaching Programme

Registrar Orientation

Registrar orientation can be accessed here.

 

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Information for Nursing staff

August 14, 2017, 9:40 pm
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Contact Us

August 14, 2017, 9:50 pm
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Enquiries 

If you have a specific inquiry please phone us on  09 307 4949 ext 24800 or send us an email . If you have general feedback or comments that you'd like to share and do not require a response from us, you can use the  comments and feedback form below.

Facsilime: 09 307 4927

Postal address

Postal address

DCCM Ward 82
Auckland City Hospital
Private Bag 92024
Auckland 1142
New Zealand

Comments and feedback

Please use this form only if you have general feedback or comments that you'd like to share and do not require a response from us.

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DCCM Follow Up

November 7, 2017, 6:39 pm
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NZRDA Resident Medical Officers strike

January 13, 2019, 1:29 pm
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17 January 2019
 
The NZ Resident Doctors Association (NZRDA) Resident Medical Officers (RMOs) industrial action which took place on January 15 and 16 is now complete.
 
We thank our patients and whānau for their understanding during the strike and welcome back our RMOs.
 
A second strike notice has been received for industrial action by NZRDA RMOs on 29 and 30 January.
 
Contingency planning is well underway to ensure patient safety is maintained during the strike. Further information will become available on our website closer to the strike period.
 
We respect our RMOs’ right to strike. RMOs work extremely hard and care immensely for our patients – they are a highly valued part of our workforce. We know the decision to strike is a very difficult decision for each individual to make.

New Zealand’s 20 District Health Boards, including Auckland DHB, have received a strike notice from one of the unions for Resident Medical Officers, the New Zealand Resident Doctors Association (NZRDA).

The planned industrial action involves a full withdrawal of labour by NZRDA members for the 48 hour period from 7am on Tuesday 15 January until 7am on Thursday 17 January. Your safety is our priority. Contingency plans are well underway to ensure that patient safety is maintained during the strike period.

We respect our RMOs’ right to strike. RMOs work extremely hard and care immensely for our patients – they are a highly valued part of our workforce. We know the decision to strike is a very difficult decision for each individual to make.

What you need to know:

  • The planned strike takes place for 48 hours from 7am on Tuesday 15 January.
  • Patient safety is our priority.
  • If you need our care, we are here.
  • We will be providing emergency and life-preserving services throughout the planned strike days. This includes all acute services and those services defined as life-preserving (e.g. some cancer treatments).
  • Unfortunately, we will not be able to provide all our services and some patient appointments will be rescheduled.
  • Patients should still come to their scheduled appointment or surgery on those days UNLESS we have contacted them directly to say their appointment is being rescheduled.
  • During the strike period if you or a whānau member have a condition that is not urgent or severe, please contact your GP. If it is an emergency, call 111 immediately.
  • Free medical advice is available 24/7 through Healthline, phone 0800 HEALTHLINE (0800 611 116).

A second strike notice has been received for 29 and 30 January and we are undertaking contingency planning. 

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Department of Critical Care Medicine (DCCM)

January 16, 2019, 5:44 pm
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Mental health

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Cancer & blood

October 26, 2017, 3:09 pm
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Volunteer

January 13, 2019, 2:18 pm
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Within Auckland DHB, we have well over 400 volunteers working in fixed volunteer positions across Auckland City Hospital, Starship, Te Whetu Tawera and Greenlane Clinical Centre. They generously give their time, skills and energy to our patients and their families: from our Blue Coat Ambassadors who meet and greet patients and visitors, to our Hospital Grandparents and Companion Volunteers who work one-on-one with patients and provide caring support. Our volunteers are critically important to our DHB and to the people we serve.

The Volunteer Centre run by our volunteers management team offers you on the job training and ongoing support, as well as a car park and food voucher for each shift. In some volunteering roles you may also get the chance to hear from experienced health professionals regarding various topics related to Volunteering roles. If you're interested in joining our team of dedicated volunteers please chose from one of our available volunteer positions . Before applying for one of our positions, please check our  frequently asked questions.

There are also a number of externally run volunteer services which are listed here .

Corporate Volunteering: Please note that we are not able to offer short-term, single day volunteering for groups or individuals.

Auckland DHB volunteer positions

For further information please contactLindy Lely by email.

**To apply for the musicians posting at Te Whetu Tawera please contact Julie Hagan at jhagan@adhb.govt.nz or ring on 021 270 2114 mobile.

Volunteer position descriptions

Administration volunteers

From time-to-time, administration volunteers are required to support a staff member or to work in the Volunteer Centre. This role is supportive and requires a helpful and practical attitude. The desired skills are:

  • General office skills (filing, photocopying, data entry, taking phone messages and responding to emails).
  • Competence with computers.
  • Keeping brochures and booklets updated.
  • Special projects.

Shift information: Flexible, to suit your lifestyle

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Administration Volunteer: Writer for monthly newsletter 

This role is to assist the volunteer manager in putting the monthly Auckland DHB volunteers' newsletters together. This newsletter has a large readership within Auckland DHB and therefore we are looking for a person with creative writing skills and experience with page design. 

Shift information: Flexible to suit your lifestyle. 

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Blue Coats Ambassador Service for Auckland City Hospital 

Can you relate to coming into the hospital, not knowing where to go to see a loved one or how to get to an appointment? Become a beloved Blue Coat and help make a difference to how we meet and greet visitors and patients at Auckland City Hospital. If your warm smile and lifetime experience to customer service and people skills are second to none, become part of our team! We ask that you commit to a minimum of one shift per week for one year, as it can take some time to become familiar with the site. We aim to have a strong, committed team.

Auckland City Hospital Shift times are:

Monday to Friday        

  • 09:00am - 12.30pm                                                                          
  • 12:30pm - 04:00pm                                                                      
  • 04:00pm - 07:30pm                        

Saturday                    

  • 11:00am - 02:30pm          

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Blue Coats Ambassador Service for Greenlane Clinical Centre

Can you relate to coming into the hospital, not knowing how to get to an appointment? Become a beloved Blue Coat and help make a difference to how we meet and greet visitors and patients. At Greelane Clinical Centre which is a day-clinic, you will be mostly dealing with day-stay patients and their families. If your warm smile and lifetime experience to customer service and people skills are second to none, become part of our team! We ask that you commit to a minimum of one shift per week for one year, as it can take some time to become familiar with the site. We aim to have a strong, committed team.

Greenlane Clinical Centre Shift times are:

Monday to Friday

  • 08:00am - 12:00pm 
  • 12:00pm - 04:00pm      

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Starship Information Desk

This volunteer service provides non-medical assistance to patients, parents, other relatives and visitors to the hospital. Their role is to meet and greet patients/families on arrival and to offer assistance to get them to clinics, wards and other facilities as required.  Often people coming into the hospital are under stress and need reassurance and helpful assistance.

These volunteers come in for a minimum of two shifts per week, however some volunteers prefer to do several shifts each week and these are welcomed. We ask that you commit to a minimum of one shift per week for one year, as it can take some time to become familiar with the site. We ask that you commit to a minimum of one shift per week for one year, as it can take some time to become familiar with the site. We aim to have a strong, committed team.

Shift times are:

Monday to Friday

  • 10:00 - 01:00pm
  • 01:00 - 04:00pm

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Companion Volunteers 

Are you looking to brighten someone’s day? Join our friendly team of Companion Volunteers working with patients from older people’s health and all ages rehabilitation wards at Auckland City Hospital.

You’ll have the opportunity to engage with patients, in group settings and one-on-one, through a wide variety of activities including: playing games, arts and crafts, conversations, meal times, reading or speech practice. You’ll be making a real difference to our patients’ experience.

We’ll offer you training, ongoing support and a car park- and food voucher after each shift. You’ll also get the chance to hear from experienced health professionals about topics like speech therapy and dementia.

If you are 18 years or over, have amazing communication and interpersonal skills, then we would love to hear from you! You’ll need to be able to commit to a minimum period of 6 months, for at least one shift a week.

Shift times are:

Monday to Saturday

  • 10:30am - 01:30pm

Monday to Friday (evenings)

  • 4:00pm - 7:00pm

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Starship Family support volunteers

These volunteers provide support, orientation and companionship for parents and caregivers, particularly those from other geographical areas and DHBs. By referral, volunteers are available to spend time with families who are experiencing additional stress, such as waiting for their child to have an operation. Family support volunteers should be confident, friendly and outgoing; have a helpful and willing approach to people; be sensitive and caring and have a good general knowledge of the area and public transport system. We ask that you commit to one shift per week for a minimum period of 12 months, due to the time it takes to get through the recuitment screening and your probation time.

Shift times are:

Monday to Friday

  • 10am – 12pm + flexible options

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Musicians (Vacancies Available) - The Auckland City Mental Health Unit - Te Whetu Tawera

Do you play guitar, piano, flute, violin, harp, ukulele or any other musical instrument? The Auckland City Mental Health Unit  - Te Whetu Tawera - is wanting volunteers to come and play for people who are in the Hospital. You don't have to be a professional musician, just someone who plays proficiently and who enjoys sharing their music with others. People who come into the Unit say that the music is calming and helps them to relax. The hours are flexible, you will be very well supported by the Coordinator and a group training session is held before you start. We are located in the Auckland City Hospital grounds - Building 35, next to the Auckland Domain.  Please note that all our Volunteers have to be 18 years old or over. 

If this sounds like something you might like to do, please email Julie Hagan at jhagan@adhb.govt.nz or ring on 021 270 2114 mobile.

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Starship Pet Programme

Pet Therapy Programme volunteers facilitate the visits of especially selected and trained SPCA therapy pets and their pet owners onto the Starship Hospital wards. The role of the Pet Therapy volunteer on Auckland DHB’s side is to team up with the SPCA volunteer and their dog and to guide them to the Starship wards, organise the visits from the children and ensure hand hygiene at all times. We ask that you commit to a minimum of one shift per week for one year, as it can take some time to become familiar with the role. We aim to have a strong, committed team. Volunteers need to:

  • Be comfortable around animals.
  • Have previous recent experience with children.
  • Be tactful, sensitive, non judgmental and mature.
  • Be comfortable in a hospital setting.
  • Be organised and confident.
  • Be able to deal with stress.

Shift times are:

Wednesday

  • 1.15 - 2.45pm

Find out first-hand what it's like to be our Pet Programme from Emily, one of our volunteers!

 

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Starship School assistant volunteers

School assistant volunteers assist qualified teachers in the on-site hospital school, providing one-on-one help to children in the classroom. Suitably trained and vetted volunteers may visit children in their rooms. School volunteers must have recent experience with children. Recent experience in the classroom may be an advantage but is not essential. We are looking for flexible self-starters, who are patient, tactful and non judgemental, can commit time on a regular and ongoing basis and be willing to maintain the cleanliness of equipment as required.

Shift times are:

Monday to Friday

  • 10am – 11.45am
  • 1.30pm – 2.15pm

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Starship Hospital Grandparents

The Hospital Grandparents are carefully selected volunteers who provide regular caring support, on a one-on-one basis, for children and families. Hospital Grandparents care mainly for children whose families cannot be with them all the time, long-term patients and children from out of town. All contact is on a referral basis.  Grandparents are sometimes required to be with children while they undergo procedures such as x-rays, blood transfusions and chemotherapy. The role of a grandparent can be emotionally demanding but is usually also very rewarding.  We ask that you commit to a minimum of one shift per week for one year, as it can take some time to become familiar with the role. We aim to have a strong, committed team.  If you can tick the boxes on the criteria below than we love to receive your application.

  • Have a good level of experience with children and have a genuine love for them.
  • Be patient, tactful, mature, flexible and non judgemental.
  • Be able to form good relationships with family and staff.
  • Be good listeners.
  • Be able to commit to shifts on a regular and ongoing basis.

Shift times are:

Monday to Friday 

  • 9.40am–12.00pm

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Starship play and recreation department

Play and recreation volunteers require prior experience with children. They help provide play and recreational activities in ward and outpatient playrooms under the supervision of hospital play therapists. Suitably trained and vetted volunteers may sometimes visit children in their rooms with the charge nurse's permission and play specialist's supervision. We ask that you commit to a minimum of one shift per week for one year, as it can take some time to become familiar with the role.

Duties may include:

  • Play and interaction with children under the supervision of a play specialist.
  • Making resources for art activities.
  • Cleaning toys and furniture after each play session.
  • Checking stock in store rooms.
  • Photocopying.

Shift times are:

Monday to Friday 

  • Flexible hours between 09:00am and 04:00pm

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Starship Toy Library

Volunteers provide a service delivering toys, games and activities to children in the wards Monday, Wednesday and Friday mornings.  We ask that you commit to a minimum of one shift per week for one year, as it can take some time to become familiar with the site. We aim to have a strong, committed team. If you can tick the boxes on the following criteria we love to receive your application.

  • Have previous recent experience with children.
  • Have good organisational skills.
  • Be confident, tactful, non judgemental and flexible.
  • Be comfortable in a hospital setting.
  • Be willing to clean toys and games.
  • Be able to commit to at least four hours, one day a week.

Shift times are:

Monday, Wednesday, and Friday

  • 9am - 12noon

Hear from Catherine about what it's like to volunteer in the Starship Toy Library in this video

 

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Externally run volunteer positions

Chaplaincy assistants

Our chaplaincy assistants work with our professionally trained chaplains to provide pastoral care and spiritual support of our patients, their family/whānau and hospital staff. Chaplaincy care is offered to all who wish to receive it within our sites. Both the chaplains and chaplaincy assistants are employed by the Interchurch Council for Hospital Chaplaincy Aotearoa New Zealand (ICH) . Volunteer chaplaincy assistants must be members of good standing with their denominational church or organisation. They are required to participate in a training programme which includes a 20-hour programme held over 10 weeks. This covers a range of knowledge and skills required to begin work in the wards. Chaplaincy assistants work under the supervision of a chaplain. A minimum of two hours a week is asked of our volunteer staff. Ongoing education and professional support are offered regularly to enhance our volunteers' knowledge and skills.

For those considering being a volunteer chaplaincy assistant or those who would like to return to volunteer with our team, please contact our Chaplaincy Coordinator Rev Young Jun You on 021 916 569 or  email.

Cancer Society volunteers

Oncology support

Having cancer treatment can be a challenging experience. To help make it a little easier, the Cancer Society has a team of volunteers working in the Auckland City Hospital Oncology Department. These volunteers complement the support given by hospital staff and help provide a supportive and positive experience for people having cancer treatment and those accompanying them by:

  • Welcoming patients and their supporters to the Oncology Centre and helping them find their way around.
  • Offering tea, coffee and a friendly chat.
  • Providing information about the support offered by the Cancer Society and guiding people to hospital staff for support and information.

Oncology support volunteers, also known as 'Yellow Shirts', receive ongoing training and support from the Cancer Society. They can be identified by their bright yellow t-shirts, Cancer Society lanyard and hospital identity card.

Volunteer drivers

Cancer Society volunteer drivers pick people up from their homes, take them to their cancer treatment and return them home again. For some people cancer treatment can be an ongoing journey - on a daily basis for many weeks, even months. Many people are too unwell to drive themselves or find it difficult to rely on family and friends for such a long period of time. The Cancer Society's Volunteer Driving Service helps relieve stress on patients and their families during what is already a difficult time, and ensures they are able to attend all of their appointments. The volunteer driving office is located in the Radiation Therapy Department at Auckland City Hospital and is home to the Cancer Society's volunteer co-ordinators.

To find out more about becoming a Cancer Society volunteer please call 09 308 0496,  email  or  visit their website .

Friends of the Emergency Department

These volunteers provide comfort, information and non-clinical support to patients and family while they're waiting for or undergoing treatment in the emergency department. The work involves:

  • Sitting, listening to and talking with patients or helping them find things like a magazine or telephone.
  • Assisting relatives in family whānau rooms.
  • Keeping a reassuring eye on patients in the waiting room.
  • Assisting with dependent relatives and/or children.
  • Helping out with the delivery and serving of meals and cups of tea and making beds.
  • Assisting with the general tidiness of public areas.
  • Key requirements include excellent communication skills, a compassionate and caring nature, tact and sensitivity, and an appreciation of different cultures and age groups.

If you have what it takes to become a Friend of the Emergency Department, phone St John on 0800 780 780.

Radio Lollipop

Radio Lollipop is an independent international not-for-profit organisation, founded in the UK. It provides play and radio programmes in Starship Hospital five evenings a week. One evening is specifically for adolescents. Volunteers visit the children in the wards with games and activities and occasionally organise theme evenings and special guests. Volunteers must be willing to attend a compulsory information evening for prospective volunteers held twice a year, be mature and reliable, have experience with children and be comfortable around them and be familiar with a hospital environment. For further information please contact Radio Lollipop on 09 377 3997 to leave messages or  email . 

Red Cross

New Zealand Red Cross is part of the world's largest humanitarian network, committed to improving the lives of vulnerable people both at home and internationally. Red Cross volunteers manage a retail shop trolley at Auckland City Hospital to allow patients to purchase basic requirements, personal items and newspapers. These volunteers report to a Red Cross volunteers co-ordinator and operate from the Volunteer Centre. Red Cross volunteers must be mature and sensitive to patients' needs, non judgemental, comfortable handling money, work with a partner, be absolutely trustworthy and be able to commit time on an ongoing basis. For more information, contact Rob High, Service Centre Coordinator on 09 262 0942 or  email . 

Youthtown

Youthtown is a not-for-profit organisation that has been active in New Zealand since 1932. Its purpose is simple – to inspire young people to realise their potential through physical, social and creative experiences. Helping New Zealand's youth to succeed and flourish is what drives the organisation and, as part of their mission, Youthtown runs school holiday art and recreation programmes in the atrium and in the teen lounge at Starship Hospital. It is open to patients, siblings and visitors alike. Volunteers must have experience with children and have a background or interest in art and/or crafts. For further information please contact Sian Neary, Programme Director on 09 379 5430, extension 812.

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Frequently Asked Questions (FAQs)

Please note these FAQ's do not apply for the externally run volunteer positions .externally run volunteer positions.

Can I volunteer?

We are proud that our volunteers come from all walks of life, all ages and ethnic and religious backgrounds. We seek volunteers that have a mature and caring attitude. Volunteers who speak languages other than English are appreciated. If you meet our eligibility criteria you are most welcome to send in your application online.

We would love to hear from you if you:

  1. are aged 18 years of age or over
  2. are able to commit to volunteering at least  one shift per week
  3. are able to commit to volunteering for   6 months  or more
  4. have no criminal history of violence drug offences, sex offences, or crimes against children, and if you are willing to obtain a Police Check and for some roles a TB and immunity check history through a blood-test.
  5. are able to contribute skills and experiences obtained from previous work, or volunteer experience in a similar role, with referees able to attest to this.

How much experience is needed?

While previous volunteer experience is highly regarded, this is by no means a requirement. We encourage a diverse range of applicants and all volunteers receive training as required. No medical knowledge or expertise is required.

What if I don’t meet the criteria?

Most public hospitals within the Auckland area have Volunteer Programs. You could contact the hospital in your area to find out about their opportunities and you could also contact Volunteering Auckland .

Will volunteering help me to get a job at the hospital?

Unfortunately volunteering will not assist you to secure a job at the hospital and we discourage applications from candidates whose motivation is to improve their career prospects. It may of course help you to decide whether a career in health is for you.

Can I choose where I work?

You as the volunteer apply for the role of your choice and after a discussion with the Volunteer Manager during an interview, a role can be assigned to you based on your availability, skills and experience and in keeping with the hospitals priorities.

What shifts are available?

The shifts available vary depending on the role, program, and hospital priorities. However most roles operate within 8:00am and 19:30pm (please see actual shift times with listed roles on the website).

How do I apply?

You can apply to volunteer for any off the roles that display the “apply now” link and complete the online application. We look forward to hearing from you!

What does the application process involve?

  • You be asked to attend an interview
  • We will ask you to sign a consent form to obtain a National Police Check and  for some roles you may be asked for your consent to undergo a blood check here at the Hospital Lab
  • After the interview we will conduct reference checks

 Once I have successfully completed the recruitment screening what is expected of me?

  • You can expect an invitation to return to the Volunteer centre for an induction, where we will introduce you to our health & safety regulations, emergency response and some of our do’s and don’ts.
  • We will provide you with an Auckland DHB ID badge and for some roles we will provide you with a uniform or shirt, for the duration of your volunteering time with us.
  • You will receive training on the job.
  • We organise regular team meetings and/or training days and for some roles we have manuals available.
  • We expect you to honour your commitment to the role, be punctual, reliable and inform us in a timely manner of any pending absences.
  • Work co-operatively with staff and act as part of a team
  • Respect patient and family’s privacy, confidentiality and cultural differences
  • Adhere to our rules and regulations
  • Communicate any hazard and relevant information to the Volunteer Manager
  • To have fun and enjoy your role

What about Corporate Volunteering?

Unfortunately we are not able to offer short-term, single day volunteering for groups or individuals. This is because of the time it takes – usually up to 4 weeks - to successfully complete the recruitment and induction process. We do this to safeguard our vulnerable patients.

Can I undertake my high school community service or Duke of Edinburgh Award volunteer requirements?

Due to the minimum age and time commitment required, our volunteer program is not suitable for school community service or Duke of Edinburgh requirements.

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